MaternitytoBaby.ie operate a 14 day returns policy
If you wish to return any item, you can send them to:
Maternity to Baby.
6 The Shannon,
Items need to be returned within 14 days of delivery, they need to be in an unused, resalable condition, with tags attached. All goods will be inspected on return. Goods that have been returned in a soiled condition or with an excessive odour, for example, smoke or perfume will not be accepted.
Delivery costs will not be included in your refund. We recommend that you use a trackable form of return as your item is your responsibility until it is received by us and unfortunately, we will not be responsible for or refund any items lost in transit.
Please do not visit this address to return an item – we are not insured to have customers on site. Pop us an email if you are unclear about returns at email@example.com
If for some reason you are unhappy with your purchase, please contact us as soon as possible. If your item is faulty (they have all been quality checked before going into your order and by the manufacturer before we received it) we will offer to replace or a full refund on receipt of the item provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear. We will require a valid receipt with any returns.
If you are unhappy with your item for any other reason, we will be happy to discuss it, please email firstname.lastname@example.org at any stage. If you are exchanging a product for a different size or style please note the product needs to be returned to us in its original packaging and unworn.
Please note due to hygiene reasons we do not accept any returns on underwear, breast pads, hygiene products or hats.
If you wish use to deliver outside the island of Ireland, please note Customs/VAT charges
International shipments may be subject to local taxes and import duties when the delivery reaches the specified destination. You or the gift recipient are responsible for payment of any such taxes and import duties. We have no control over these charges and cannot predict their amount. Please contact the local customs office for further information about potential charges before placing your order.
Deliveries returned to us due to non-payment or dispute of import duties and/or additional taxes or expenses incurred will have this cost of return shipping charged to us by An Post deducted from their refund.
If your item does not arrive
We will always offer to resend your item after checking the address you specified on the order. If you have input, the incorrect address unfortunately we cannot resend the item unless it is returned to us by An Post. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately, we cannot send a new parcel.
If we receive the parcel back from An Post we can offer you the option of a partial refund for your order, excluding the delivery charges.
Unfortunately, if you report that your item didn’t arrive 90+ days after it was dispatched by An Post we have no tracking for it and are unable to provide you with any information.
If your item is returned to us by An Post
We will always contact you to confirm the address you specified in your order is correct. If it is correct, we will resend your order, we may have to charge you for a delivery a second time, if for example if An Post were unable to deliver your item and you did not collect it from their depot as requested or you entered the wrong phone number and they could not get in touch with you. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part, we will resend your item free of charge.
We will always offer you the option of a partial refund for your order, excluding the delivery charges.